((7/16/2024) ARRIVED DAMAGED: These really are beautiful lanterns. I haven't had the chance to charge them and see what they look like at night, yet, but I had to write to pass on that I'm quite disappointed with the packaging They arrived with one of the loops broken off. I ordered two and they were both put in bubble wrap bags, not big enough to hold them in or sustain a blow, and they were free to roll around the box banging against each other.(7/17/2024) Turns out the damaged lantern does not function. Just off the phone with "Marie," who was very delightful, professional and helpful, and they are sending me two new lanterns, If I fail to return the original two (free of charge at a local Staples) I will be charged for them at the end of 30days. Fair enough. I will update this when all is settled but, so far, I'm very pleased. Mistakes are inevitable, it is how a company handles those mistakes that determines their worth.(7/25/2024) Return and exchange very uncomplicated and convenient. That said, They set me two more lanterns, one worked, one didn't (and appeared to be undamaged) so I kept the other good one and sent back the two that didn't. I hope these two that I kept last because they really are stunning on my terrace. I'd buy more if I was confident I wouldn't have to go through this again.